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Home Courses MANAGEMENT SKILLS Customer Service

Customer Service Training

650 Learners 8hr (5.0)

  • Describe Customer Service.
  • Commit Yourself to Providing Excellent Customer Service.
  • Create a Positive First Impression.
  • Make it Easy for Customers to Complain.
  • Delivering Excellent Customer Service on the Telephone.
  • Project a Positive Image Using Your Voice.
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Customer Service Training

Key Highlights

Live interactive Sessions

24/7 Support

Job Assistance

Mentor Support

Project Based Learning

Recognised Certification

Flexible Batches

23rd November 2024

Saturday

6:00 AM to 10 PM

24th November 2024

Sunday

6:00 AM to 10 PM

25th November 2024

Monday

6:00 AM to 10 PM

26th November 2024

Tuesday

6:00 AM to 10 PM

23rd Nov

Sat

6:00 AM to 10 PM

24th Nov

Sun

6:00 AM to 10 PM

25th Nov

Mon

6:00 AM to 10 PM

26th Nov

Tue

6:00 AM to 10 PM

To

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Online self-learning courses offer autonomy, allowing individuals to learn at their own pace. They provide structured training materials with review exercises to enhance understanding. Utilizing multimedia resources like videos and presentations, learners actively engage with the content. while flexibility enables customization of study schedules. This fosters an environment conducive to effective learning and skill development, accommodating personal commitments.

To

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Customer Service Course Details

GoLogica provides customer service online training program, where everyone on your team will be prepared to fulfill roles involving interactions with users. The main objective of the course is to enhance learners' trust through interactive workshops and practical instruction. Effective communication, understanding customer needs, building customer loyalty, and effectively managing challenging situations are key areas of focus.

 

Participants learn how to adapt to different customer types and communicate clearly and empathetically to build confidence and leave a good impression. The training also addresses strategies for building long-lasting relationships to ensure repeat business and positive referrals. The course ensures a high standard of customer service by teaching proper management of difficult situations.

 

An organized program known as customer service training offers staff members the ability and knowledge to provide exceptional customer care. Developing skills such as effective communication, active listening, empathy, problem-solving, and conflict resolution will help staff meet and exceed client expectations more effectively. Communication, understanding client requirements, problem-solving, and conflict resolution are all included in a comprehensive training program.

 

Building client loyalty, product expertise, time management, and stress management are also covered. Organizations can ensure that client interactions are professional, positive, and in line with their goals and standards by providing staff with the necessary skills. This will ultimately increase customer satisfaction and loyalty.

Salary Trends:

According to Glassdoor, The average salary of a Customer Service professional typically ranges from $42k to $48k PA. It’s depending on factors such as experience, location, and specific job responsibilities.

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Customer Service Curriculum

Describe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service

Create a Positive First Impression
Identify and Help Meet the Customers Needs
Create a Positive Last Impression

Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers

Answer the Telephone
Project a Positive Image Using Your Voice
Transfer Calls
Take Meaningful Messages

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Learning Options

Customer Service Self-Paced Learning

Self-Paced Learning

  • 24/7 access to premium quality self-paced high-end learning videos providing enhanced training.
  • Explore the digital learning experience with LMS access.
  • Get access to study materials develop by professionals with years of expertise.

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Led by Industry Experts for Customer Service

Led by Industry Experts

  • Experienced practitioners providing case studies and best practices to sessions.
  • Regular/Weekend batches meeting the requirements of the students.
  • 24/7 online support and guidance by top industry experts and mentors to solve conceptual doubts.

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Customer Service Corporate Solutions

Corporate Solutions

  • Access world-class learning experiences developed on industry-designed projects, mentoring, etc.
  • 24/7 online support and guidance by top industry experts and mentors.
  • Top-notch online training by industry experts and self-paced learning with effective guidance.

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Customer Service Certification

The GoLogica certification is widely acknowledged, enhancing the credibility of your resume and opening doors to high-level positions in leading multinational corporations globally.

At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Customer Service technology.

You will get certified in Customer Service by clearing the online examination with a minimum score of 70%.

Customer Service course certificate

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Customer Service Objectives

Customer Service Training covers the role of a customer care professional, the importance of client benefit, the responsibilities of a customer care delegate, delivering excellence, understanding customers, influencing their needs, developing relational skills, and dealing with difficult situations.

Customer Service Training is designed for individuals who wish to enhance their communication skills at various levels, including relational, gathering, intra-gathering, and organizational.

Customer Service Training is crucial for businesses as it enhances customer loyalty. It reduces costs, increases customer satisfaction, and reduces callbacks and return rates. By training representatives in consistent customer service skills, businesses can establish a strong relationship with their clients, increasing their value.

Customer service training professionals can work as managers, coordinators, quality assurance specialists, corporate trainers, consultants, or freelance trainers, focusing on enhancing customer satisfaction and service quality.

Customer service training is a lucrative career choice, providing professionals with skills to improve customer satisfaction and loyalty, offering opportunities for career growth from entry-level to managerial roles.

Customer service training is a simple process that requires strong interpersonal skills and a customer-centric mindset, requiring active listening, problem-solving, and effective communication skills through practice and feedback.

Customer service training is a structured program aimed at enhancing employee skills, enhancing customer satisfaction, and building loyalty by teaching effective communication, problem-solving, and empathy.

Customer service training enhances communication, active listening, empathy, problem-solving, conflict resolution, stress management, and customer satisfaction through role-playing, simulations, and personalized feedback.

Online customer service training certification provides professionals with a comprehensive curriculum, enhancing their skills at their own pace, demonstrating competence, enhancing job prospects, and enhancing customer satisfaction and loyalty.

Why GoLogica?

10+

Years of Experience

250+

Corporate Clients

750+

Courses

50K+

Careers Transformed

Yes, it is Possible. GoLogica provides a fast-track Classes so you can complete a training within a few days or a week and get a certification.

To attend online training, you'll typically need a stable internet connection, a compatible device (laptop, tablet, or smartphone), and a suitable web browser or training software.

Check your training platform's storage or cloud (drive) for saved video recordings.

Discounts may vary; inquire directly for specific offers.

Visit GoLogica website, locate the 'Certificates' section, follow the instructions to verify your course completion by completing the exam and Get more than 70% marks. And download your certificate.

I'll guide you through the certification process step-by-step, ensuring you're well-prepared and confident in your subject matter by clearing an exam.

Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.

Yes, we do placement assistance after completing a training and clearing eligibility test.

Our mock interviews process involves practice sessions, feedback, and role-playing to enhance candidates' communication skills and confidence in a concise, single-line summary:
"Practice + Feedback = Confident Interview Readiness."

The refund policy terms and conditions may vary; please refer to the specific seller or provider for details. Go to Refund Policy »

Yes, discuss payment terms with the Seles team and Get a potential instalment options.

Yes, you will find EMI options for fee payment.

Get in Touch to our team by filling a required details.

GoLogica certification holds value for those seeking to learn and validate their skills in Logic Apps all over the world.

Yes, GoLogica offers opportunities to work on live projects, enhancing your practical skills and experience.

Our trainers are highly experienced in respective Field and implementing real-time solutions on different Scenarios and Expert in their professionals.

We record each LIVE class session you undergo through this training and recordings of each session class will be updated in your Cloud.

Yes, access online course materials through learning platforms or the institutions or a GoLogica website.

GoLogica have a 10+ year’s good track record in the training market. However, it was founded in 2013.

Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.

Self-paced training allows learners to study at their own speed, while Live Online training offers real-time, interactive sessions with an instructor.

Self-paced learning offers flexibility, personalized progress, and the ability to review materials at your own convenience.

Live online training offers real-time interaction, immediate feedback, and networking opportunities, which self-paced learning lacks.

Yes, GoLogica allows you to transition from self-paced to instructor-led training as per your preference T&C apply.

Yes, customize GoLogica curriculum as per your needs. Our Goal is to satisfy and give an enough knowledge to students.

Timetable flexibility depends on the institution and availability; inquire for options.

Yes, depending on program flexibility. Communicate with the organizers for options.

Consult your training contract for withdrawal terms, prioritizing mutual understanding.

Yes, we offer a Demo Session to confirm your enrolment session details for live training.

Yes, the trainer will help you with your queries during the training and as well as in discussion class.

Practice consistently, apply learned skills in real-life scenarios, and seek feedback for improvement.

Yes, we can provide trained resources for hire upon request.

Self-paced videos can be classified into beginner, intermediate, advanced, and expert levels.

Yes, we can consider extending access for pre-recorded sessions.

Yes, customizable live training allows for scheduling flexibility and tailored curriculum.

Yes, we conduct assessments and also some mock test for better understanding along with discussion call.

Yes, we offer a certification and it is highly valuable in market

Yes, you can but just Inquire about extension options post-training.

Yes, post-training consultations can be arranged upon request.

Our trainers are highly experienced in on specific subject matter to teach and uses by real-time solutions on different Scenarios and Expert in their professionals.

You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

You can clarify your queries by dialling +91 - 82 9696 0414, +1 (646) 586 - 2969 Or you can send a mail to info@gologica.com. We are ready to clear your enquiries at any time

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Our Alumini

Customer Service alumini

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Hear From Our Learners

Customer Service rated (5.0 / 5) based on 2 reviews.
Prakash Kumar

It was a great opportunity to learn customer service training key features as well as advanced concepts from the expert and gain knowledge that would help me in my career.
Alina

Thank you GoLogica for providing best Customer Service course with interactive sessions, real-world examples, and supportive instructors make learning enjoyable and effective.

Add Your Review