Online self-learning courses offer autonomy, allowing individuals to learn at their own pace. They provide structured training materials with review exercises to enhance understanding. Utilizing multimedia resources like videos and presentations, learners actively engage with the content. while flexibility enables customization of study schedules. This fosters an environment conducive to effective learning and skill development, accommodating personal commitments.
GoLogica is offering an instructor-led ITIL Intermediate OSA training. ITIL Intermediate OSA course aims at teaching you IT service management skills. The course is designed by experts who are well versed in this domain. By the end of the course, you should be able to understand the concepts of ITIL Intermediate OSA and how and where is used. This course covers ITIL Intermediate OSA training in detail for you to be able to take up the certification examination with ease. On successful completion of the course and exam, you will be certified ITIL Intermediate OSA Professional.
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
The ITIL Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.
As one of the key ITIL Service Capability modules, the OSA Module enhances your ITIL knowledge and skills enabling you to execute and implement specific ITIL processes effectively. The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. GoLogica offers ITIL Intermediate OSA certification training that prepares you for the ITIL OSA exam with online self-paced learning and/or in a classroom learning environment.
Salary Trends:
According to ZipRecruiter, The average salary of an ITIL Intermediate OSA professional typically ranges from $90k to $105k PA. It’s depending on factors such as experience, location, and specific job responsibilities.
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ITIL Intermediate OSA Curriculum
Service management as a practice
Service value proposition
Optimizing operational
Role of OSA processes in the lifecycle
OSA supports the service lifecycle
Event & Incident management
Request fulfillment
Problem & Access management
Establishing the service desk objectives
Organizational structures & staffing options
Providing a single point of contact
Measuring effectiveness & efficiency
Impact of service desk
Reasons & options for outsourcing the service desk
Functions of technical management
IT operations management & the application management
Functions contribute to OSA
Identifying the roles of function
Distinguishing objectives of function
Analyzing functions activities
Generic technology requirements
Evaluation criteria for technology tooling for process implementation
Planning & implementing service management technologies
Assessing & managing the project
risk and staffing for process implementation
Managing change in the service operation
Examining the implementation aspects of service operation & project management
Assessing & managing risk in the service operation
The Operational staff considerations in service design & transition
Implement service management technologies
The GoLogica certification is widely acknowledged, enhancing the credibility of your resume and opening doors to high-level positions in leading multinational corporations globally.
At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in ITIL Intermediate OSA technology.
You will get certified in ITIL Intermediate OSA by clearing the online examination with a minimum score of 70%.
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ITIL Intermediate OSA Objectives
GoLogica ITIL Intermediate OSA Training covers:
• Various aspects of OSA
• Including event management
• Incident management
• Request fulfillment
• Problem management
• Access management
• Service desk functions
• Technology implementation considerations and generic requirements.
The ITIL Intermediate OSA Training is beneficial for
• IT professionals
• Business managers and business process owners.
The ITIL Intermediate OSA Training requires an ITIL Foundation Certificate in IT Service Management and two to four years of professional experience in IT service management.
The ITIL Intermediate OSA Training is advantageous for IT service management professionals, showcasing proficiency in planning, implementing, and optimizing OSA processes. This certification allows for the practical application of OSA practices to improve customer service, event management, incident management, and request fulfillment.
Within the OSA framework, incident management aims to minimize disruption to IT services, limit impact on users, and swiftly resolve events. It helps with communication, records incidents for future use, and ranks incidents according to their impact. Minimizing downtime and maintaining service availability are the major goals of the process.
In order to manage events, service requests, and queries in an organized manner, Operational Support and Analysis (OSA) is an essential tool for Service Desk operations. It connects Request Fulfillment, Incident Management, and Access Management processes and allows for quick response to issues related to IT services. It also improves resource allocation.
ITIL OSA (Operational Support and Analysis) is a module in the ITIL (Information Technology Infrastructure Library) framework. It focuses on operational activities, including incident management, problem management, event management, request fulfillment and access management, to ensure efficient IT service delivery.
Professionals skilled in ITIL Intermediate OSA can pursue roles such as IT service manager, service desk manager, incident manager, problem manager, change manager, or IT operations analyst in organizations that prioritize efficient IT service delivery and operational support.
Why GoLogica?
10+
Years of Experience
250+
Corporate Clients
750+
Courses
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Careers Transformed
Yes, it is Possible. GoLogica provides a fast-track Classes so you can complete a training within a few days or a week and get a certification.
To attend online training, you'll typically need a stable internet connection, a compatible device (laptop, tablet, or smartphone), and a suitable web browser or training software.
Check your training platform's storage or cloud (drive) for saved video recordings.
Discounts may vary; inquire directly for specific offers.
Visit GoLogica website, locate the 'Certificates' section, follow the instructions to verify your course completion by completing the exam and Get more than 70% marks. And download your certificate.
I'll guide you through the certification process step-by-step, ensuring you're well-prepared and confident in your subject matter by clearing an exam.
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Our mock interviews process involves practice sessions, feedback, and role-playing to enhance candidates' communication skills and confidence in a concise, single-line summary:
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GoLogica certification holds value for those seeking to learn and validate their skills in Logic Apps all over the world.
Yes, GoLogica offers opportunities to work on live projects, enhancing your practical skills and experience.
Our trainers are highly experienced in respective Field and implementing real-time solutions on different Scenarios and Expert in their professionals.
We record each LIVE class session you undergo through this training and recordings of each session class will be updated in your Cloud.
Yes, access online course materials through learning platforms or the institutions or a GoLogica website.
GoLogica have a 10+ year’s good track record in the training market. However, it was founded in 2013.
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Self-paced training allows learners to study at their own speed, while Live Online training offers real-time, interactive sessions with an instructor.
Self-paced learning offers flexibility, personalized progress, and the ability to review materials at your own convenience.
Live online training offers real-time interaction, immediate feedback, and networking opportunities, which self-paced learning lacks.
Yes, GoLogica allows you to transition from self-paced to instructor-led training as per your preference T&C apply.
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Timetable flexibility depends on the institution and availability; inquire for options.
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Practice consistently, apply learned skills in real-life scenarios, and seek feedback for improvement.
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Self-paced videos can be classified into beginner, intermediate, advanced, and expert levels.
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Yes, we conduct assessments and also some mock test for better understanding along with discussion call.
Yes, we offer a certification and it is highly valuable in market
Yes, you can but just Inquire about extension options post-training.
Yes, post-training consultations can be arranged upon request.
Our trainers are highly experienced in on specific subject matter to teach and uses by real-time solutions on different Scenarios and Expert in their professionals.
You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.
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ITIL Intermediate OSA rated
(4.9 / 5) based on 11 reviews.
Uma Mahesh
I am glad that I decided to choose Gologica for the ITIL course. Wonderful learning experience and I like the way classes are organized and good support staff. Gologica provides quality learning experience within affordable price
Zulfhikar
At Gologica explanations are clean, clear, easy to understand. Their support team works very well such any time you have an issue they reply and help you solving the issue. I took ITIL course and I’m going to take many more courses with Gologic
Saran Pudchadari
Gologica offers a good online learning experience for new technologies. They follow industry standards and have a good team to conduct the course. Thanks to the Gologica team for helping me complete Informatica PIM.
Nagendra Prasad
The course gives sufficient training required for ITIL Intermediate OSA training in short time and in right direction. Happy to have opted for Gologica.
Santosh Baburakh
I just completed ITIL training and I feel very confident enough to face interviews and get into my desired kind of job. I am also confident enough to handle any kind of project and challenges in my job.
Sarita Prakash
All topics are very well explained by the trainer. There is ample amount of study material which includes theory and practical examples...thanks so much gologica for your excellent service.
Shrin
Very good platform to learn on and with very well designed course materials as well, and of course qualified instructors to help on any queries. The quality of online education at Gologica is very good.
Linda
Gologica’s course structure, training videos, course material and support are all excellent. I definitely would suggest to opt of Gologica if you want to take up any technical course.
Steven Saymond
Online teaching and learning had become very popular in since a few years. there are many sites that offer all kinds of courses and hence there is a huge competition in online learning platforms. Do opt for Gologica’s learning as it’s the best.
Graham
Golgoica’s Cloud Lab setups done very thoughtfully. These labs give you a hands on experience on what you are learning which is a very important part of the course.
Windy
The teaching methodology at Gologica is awesome. It very easy even for non experienced or a beginner to learn the technology as the teaching staff is excellent.
