Oracle Customer Care & Billing Training in Hyderabad, IN
2343 Learners
30 Hrs
(5.0)
Oracle Customer Care & Billing (CC&B) from GoLogica in Hyderabad is a complete system designed for utilities and other businesses that combines revenue management, billing, and customer support. To provide effective operations and higher customer satisfaction, it controls billing procedures, collects money, and supports regulatory compliance.
Online self-learning courses offer autonomy, allowing individuals to learn at their own pace. They provide structured training materials with review exercises to enhance understanding. Utilizing multimedia resources like videos and presentations, learners actively engage with the content. while flexibility enables customization of study schedules. This fosters an environment conducive to effective learning and skill development, accommodating personal commitments.
Oracle billing and customer service training is available in Hyderabad from GoLogica. Your certification as an Oracle Customer Care & Billing Analyst will be obtained through the successful completion of this course and the accompanying exam. Oracle Billing & Customer Care Training is the name of this program. Understanding the methods, implementation, and integrations for all project types would be possible with this course.
Utilities may enhance revenue management, customer service, and decision-making by utilizing the built-in analytics provided by the Oracle Customer Care and Billing Business Intelligence family of solutions. All utility customer lifecycle activities, such as trouble calls, outages, and service connections, are managed by Oracle CC&B, a central repository for customer data such as name, phone number, address, and so on. For the integration layer to receive and process, Oracle Customer Care and Billing sends the synchronization message to the Oracle CC&B Request JMS Queue.
An advanced and complete solution for utilities providing commercial and corporate clients is Oracle Customer Care and Billing Training. Oracle Customer Care and Billing Training manages every aspect of the customer lifecycle, including benefit coordination, meter reading, billing, managing installment payments, rating, and handling tasks. Combining contact focus ability, arrangements, protection program administration, passage, contract administration, and similar programs are some of the ways it unifies client relationship highlights. The greatest Oracle CC&B training is offered by GoLogica, complete with real-world assignments and the most recent updates.
Oracle CC&B has several important characteristics. These are:
Streamlines customer interactions and support procedures with customer service management.
Invoicing and billing: oversee invoicing procedures, payment processing, and billing cycles.
Tracks income sources, receivables, and financial statements under revenue management.
Incorporates meter data for precise billing and use analysis through Meter Data Management.
The Oracle CC&B training course offers utilities providing services to residential, commercial, and industrial consumers with a complete billing and customer care application. This course is intended for utility companies with a range of customer counts, from a few thousand to millions. Every facet of the customer lifecycle is managed by Oracle Utilities CC&B, including fieldwork, billing, payments processing, rating, meter reading, service connections, and collections.
Salary Trends:
According to Glassdoor, The average salary of an Oracle Customer Care and Billing professional typically ranges from $36k to $57k PA. It’s depending on factors such as experience, location, and specific job responsibilities.
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Oracle Customer Care & Billing Curriculum
CC& B Technical Architecture
Maintenance Objects
Business Objects
Business Services
Scripts
Portals / Zones / UI Maps
Oracle Utilities SDK
Development
Algorithms
Algorithms configuration
Algorithms development (Java)
Batches
Batch Scheduling
Batch Configuration
Batch development (using Java)
XML Application Integration (XAI)
Multi Purpose Listener (MPL)
XAI ClassesXAI Receivers
XAI Receivers
XAI Inbound Services
Outbound Messages
Integrating XAI with backend Java programs
User Exits
Migration Tools (SQL, ETL, etc)
Creation of new Maintenance Objects
Database Tables Creation
Metadata definition
Using Application Workbench
Creating Java Entities
Creating Business Objects on top of new Maintenance Objects
The GoLogica certification is widely acknowledged, enhancing the credibility of your resume and opening doors to high-level positions in leading multinational corporations globally.
At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Oracle Customer Care & Billing technology.
You will get certified in Oracle Customer Care & Billing by clearing the online examination with a minimum score of 70%.
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Oracle Customer Care & Billing Objectives
Oracle Customer Care & Billing (CC&B) is a comprehensive solution that integrates customer service, billing, and revenue management for utilities and other industries. It streamlines customer interactions, manages billing processes, handles revenue collections, and supports regulatory compliance, ensuring efficient operations and improved customer satisfaction.
Key features of Oracle Customer Care & Billing (CC&B) include:
• Customer Service Management: Streamlines customer interactions and support processes.
• Billing and Invoicing: Manages billing cycles, invoicing, and payment processing.
• Revenue Management: Tracks revenue streams, collections, and financial reporting.
• Meter Data Management: Integrates meter data for accurate billing and usage analysis.
• Tariff and Rate Management: Configures and manages pricing structures and rates.
• Workflow Automation: Automates billing workflows and business processes.
• Regulatory Compliance: Ensures adherence to regulatory requirements and standards.
• Reporting and Analytics: Provides insights through reporting and analytics tools.
• Integration Capabilities: Integrates with other Oracle and third-party systems.
• Scalability and Flexibility: Scales to meet business needs and supports customization.
Roles benefiting from Oracle Customer Care & Billing (CC&B) training include:
• Customer Service Representatives: Enhance customer interactions and service delivery.
• Billing Specialists: Manage billing processes, invoicing, and revenue collections efficiently.
• System Administrators: Configure, maintain, and optimize CC&B systems for seamless operations.
No, programming knowledge is typically not required for Oracle Customer Care & Billing (CC&B) training.
In GoLogica’s Oracle Customer Care & Billing Training, you'll learn to manage customer interactions effectively, handle billing processes, and ensure revenue management accuracy using Oracle CC&B. This includes understanding CC&B architecture, configuring billing cycles, managing customer accounts, handling disputes, and utilizing reporting tools for data analysis and decision-making.
Professionals working in utility companies, telecommunications, or energy sectors, particularly those involved in customer service, billing operations, or system administration, would benefit from Oracle Customer Care & Billing Training.
Basic understanding of customer service and billing processes in utilities or service industries, familiarity with Oracle software or ERP concepts.
Oracle Customer Care & Billing Course enhances skills in customer service, billing, and revenue management. It boosts operational efficiency, job prospects in utilities, and service industries, offering expertise sought after in these sectors.
Why GoLogica?
10+
Years of Experience
250+
Corporate Clients
750+
Courses
50K+
Careers Transformed
Yes, it is Possible. GoLogica provides a fast-track Classes so you can complete a training within a few days or a week and get a certification.
To attend online training, you'll typically need a stable internet connection, a compatible device (laptop, tablet, or smartphone), and a suitable web browser or training software.
Check your training platform's storage or cloud (drive) for saved video recordings.
Discounts may vary; inquire directly for specific offers.
Visit GoLogica website, locate the 'Certificates' section, follow the instructions to verify your course completion by completing the exam and Get more than 70% marks. And download your certificate.
I'll guide you through the certification process step-by-step, ensuring you're well-prepared and confident in your subject matter by clearing an exam.
Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.
Yes, we do placement assistance after completing a training and clearing eligibility test.
Our mock interviews process involves practice sessions, feedback, and role-playing to enhance candidates' communication skills and confidence in a concise, single-line summary:
"Practice + Feedback = Confident Interview Readiness."
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Yes, discuss payment terms with the Seles team and Get a potential instalment options.
Yes, you will find EMI options for fee payment.
Get in Touch to our team by filling a required details.
GoLogica certification holds value for those seeking to learn and validate their skills in Logic Apps all over the world.
Yes, GoLogica offers opportunities to work on live projects, enhancing your practical skills and experience.
Our trainers are highly experienced in respective Field and implementing real-time solutions on different Scenarios and Expert in their professionals.
We record each LIVE class session you undergo through this training and recordings of each session class will be updated in your Cloud.
Yes, access online course materials through learning platforms or the institutions or a GoLogica website.
GoLogica have a 10+ year’s good track record in the training market. However, it was founded in 2013.
Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.
Self-paced training allows learners to study at their own speed, while Live Online training offers real-time, interactive sessions with an instructor.
Self-paced learning offers flexibility, personalized progress, and the ability to review materials at your own convenience.
Live online training offers real-time interaction, immediate feedback, and networking opportunities, which self-paced learning lacks.
Yes, GoLogica allows you to transition from self-paced to instructor-led training as per your preference T&C apply.
Yes, customize GoLogica curriculum as per your needs. Our Goal is to satisfy and give an enough knowledge to students.
Timetable flexibility depends on the institution and availability; inquire for options.
Yes, depending on program flexibility. Communicate with the organizers for options.
Consult your training contract for withdrawal terms, prioritizing mutual understanding.
Yes, we offer a Demo Session to confirm your enrolment session details for live training.
Yes, the trainer will help you with your queries during the training and as well as in discussion class.
Practice consistently, apply learned skills in real-life scenarios, and seek feedback for improvement.
Yes, we can provide trained resources for hire upon request.
Self-paced videos can be classified into beginner, intermediate, advanced, and expert levels.
Yes, we can consider extending access for pre-recorded sessions.
Yes, customizable live training allows for scheduling flexibility and tailored curriculum.
Yes, we conduct assessments and also some mock test for better understanding along with discussion call.
Yes, we offer a certification and it is highly valuable in market
Yes, you can but just Inquire about extension options post-training.
Yes, post-training consultations can be arranged upon request.
Our trainers are highly experienced in on specific subject matter to teach and uses by real-time solutions on different Scenarios and Expert in their professionals.
You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.
You can clarify your queries by dialling +91 - 82 9696 0414, +1 (646) 586 - 2969 Or you can send a mail to info@gologica.com. We are ready to clear your enquiries at any time
Oracle Customer Care & Billing rated
(5.0 / 5) based on 21 reviews.
Aishwarya N
I didn’t like online video however they in like manner gave disconnected classroom showing which genuinely helped me out I was astoundingly content with the staff.
Usha Kiran
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Kumar
The best trainer really helped me to go through each and every concept of Oracle Oracle Customer Care Billing, thanks for Gologica online training for supporting me to complete the course
radeep
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Jordie
Excellent staff and trainers for such a new innovative field. Did not expect to finish and leave this course with this much on my side. Thank you Gologica for this experience.
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Veeresh
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