Oracle Customer Care and Billing Training in Mumbai, IN
2343 Learners
30 Hrs
(5.0)
The Oracle Customer Care and Billing (CC&B) Training offered by GoLogica in Mumbai includes knowledge of billing in utilities, customer relations, and account dealings. The course also comprises practical exercises and expert configure and administer sessions on Oracle CC&B. The benefits of the training include the ability to manage the billing operations of a business, career opportunities as a CC&B administrator, as well as the optimization of billing operations of utilities and service providers for the benefit of the customers.
Online self-learning courses offer autonomy, allowing individuals to learn at their own pace. They provide structured training materials with review exercises to enhance understanding. Utilizing multimedia resources like videos and presentations, learners actively engage with the content. while flexibility enables customization of study schedules. This fosters an environment conducive to effective learning and skill development, accommodating personal commitments.
The Oracle Customer Care and Billing (CC&B) Training course offered by GoLogica in Mumbai is designed for utility industry professionals, billing specialists, customer service managers, and anyone interested in knowing more about Oracle’s integrated CC&B solution. Oracle CC&B is a definite tool for executing Customer Account Management, Billing Processes, Collections, and Service Orders, which is compelling for companies in the utilities and Telecommunications industries. This training teaches you how to configure, maintain, and enhance the functionality of Oracle CC&B for effectiveness, accuracy in billing, and overall customer satisfaction.
The course overviews the Oracle CC&B in Mumbai, including its framework, components, and functionalities. In this module, you will learn how to use the CC&B interface, its system setup, and some of the necessary customer care and billing features. A primer on the platform offers you working knowledge to effectively work on some of the ever-pressing tasks that involve account handling, billing automation, and service request management in the CC&B context.
The course mainly focuses on customer relationship management (CRM) and account management. You will acquire special knowledge regarding the organization of customer accounts, service orders, and customer complaints. This module outlines some important properties that enable the provision of efficient and accurate customer services, such as creating customer profiles, service requests, and account maintenance. You will also learn how to build good relationships with your customers and how to act quickly to meet their needs.
The course then focuses on Billing & invoicing using Oracle CC&B. You will learn how to manage cost sheets, how to set billing cycles and charges, and how to apply discounts or adjustments when invoicing. You will practice billing rules and rates and how to make adjustments for different billing situations in a billing environment. These skills are relevant when aiming at increasing billing efficiency so that the processes of charging the customers are as transparent as possible.
The course also highlights the reporting and analytic functionality in Oracle CC&B to allow you to present and analyze reports on billing, customer accounts, and services. Based on such reports, you can make sound decisions geared towards enhancing workflow, embracing trends, and customer care management. Reporting skills also help you to meet compliance needs for utility and billing mechanisms.
Taught by professional trainers, this course is divided into theoretical and practical learning and provides an opportunity to practice in an actual environment. On the completion of the training, you will receive a GoLogica Oracle CC&B certification, which will affirm your proficiency in managing as well as enhancing customer care and billing functions. You can use this course to broaden your candidacy for jobs in the utility industries, billing departments, and customer service departments.
Salary Trends:
According to Glassdoor, The average salary of an Oracle Customer Care and Billing professional typically ranges from $36k to $57k PA. It’s depending on factors such as experience, location, and specific job responsibilities.
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Oracle Customer Care & Billing Curriculum
CC& B Technical Architecture
Maintenance Objects
Business Objects
Business Services
Scripts
Portals / Zones / UI Maps
Oracle Utilities SDK
Development
Algorithms
Algorithms configuration
Algorithms development (Java)
Batches
Batch Scheduling
Batch Configuration
Batch development (using Java)
XML Application Integration (XAI)
Multi Purpose Listener (MPL)
XAI ClassesXAI Receivers
XAI Receivers
XAI Inbound Services
Outbound Messages
Integrating XAI with backend Java programs
User Exits
Migration Tools (SQL, ETL, etc)
Creation of new Maintenance Objects
Database Tables Creation
Metadata definition
Using Application Workbench
Creating Java Entities
Creating Business Objects on top of new Maintenance Objects
The GoLogica certification is widely acknowledged, enhancing the credibility of your resume and opening doors to high-level positions in leading multinational corporations globally.
At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Oracle Customer Care & Billing technology.
You will get certified in Oracle Customer Care & Billing by clearing the online examination with a minimum score of 70%.
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Oracle Customer Care & Billing Objectives
Oracle Customer Care & Billing (CC&B) is a comprehensive solution that integrates customer service, billing, and revenue management for utilities and other industries. It streamlines customer interactions, manages billing processes, handles revenue collections, and supports regulatory compliance, ensuring efficient operations and improved customer satisfaction.
Key features of Oracle Customer Care & Billing (CC&B) include:
• Customer Service Management: Streamlines customer interactions and support processes.
• Billing and Invoicing: Manages billing cycles, invoicing, and payment processing.
• Revenue Management: Tracks revenue streams, collections, and financial reporting.
• Meter Data Management: Integrates meter data for accurate billing and usage analysis.
• Tariff and Rate Management: Configures and manages pricing structures and rates.
• Workflow Automation: Automates billing workflows and business processes.
• Regulatory Compliance: Ensures adherence to regulatory requirements and standards.
• Reporting and Analytics: Provides insights through reporting and analytics tools.
• Integration Capabilities: Integrates with other Oracle and third-party systems.
• Scalability and Flexibility: Scales to meet business needs and supports customization.
Roles benefiting from Oracle Customer Care & Billing (CC&B) training include:
• Customer Service Representatives: Enhance customer interactions and service delivery.
• Billing Specialists: Manage billing processes, invoicing, and revenue collections efficiently.
• System Administrators: Configure, maintain, and optimize CC&B systems for seamless operations.
No, programming knowledge is typically not required for Oracle Customer Care & Billing (CC&B) training.
In GoLogica’s Oracle Customer Care & Billing Training, you'll learn to manage customer interactions effectively, handle billing processes, and ensure revenue management accuracy using Oracle CC&B. This includes understanding CC&B architecture, configuring billing cycles, managing customer accounts, handling disputes, and utilizing reporting tools for data analysis and decision-making.
Professionals working in utility companies, telecommunications, or energy sectors, particularly those involved in customer service, billing operations, or system administration, would benefit from Oracle Customer Care & Billing Training.
Basic understanding of customer service and billing processes in utilities or service industries, familiarity with Oracle software or ERP concepts.
Oracle Customer Care & Billing Course enhances skills in customer service, billing, and revenue management. It boosts operational efficiency, job prospects in utilities, and service industries, offering expertise sought after in these sectors.
Why GoLogica?
10+
Years of Experience
250+
Corporate Clients
750+
Courses
50K+
Careers Transformed
Yes, it is Possible. GoLogica provides a fast-track Classes so you can complete a training within a few days or a week and get a certification.
To attend online training, you'll typically need a stable internet connection, a compatible device (laptop, tablet, or smartphone), and a suitable web browser or training software.
Check your training platform's storage or cloud (drive) for saved video recordings.
Discounts may vary; inquire directly for specific offers.
Visit GoLogica website, locate the 'Certificates' section, follow the instructions to verify your course completion by completing the exam and Get more than 70% marks. And download your certificate.
I'll guide you through the certification process step-by-step, ensuring you're well-prepared and confident in your subject matter by clearing an exam.
Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.
Yes, we do placement assistance after completing a training and clearing eligibility test.
Our mock interviews process involves practice sessions, feedback, and role-playing to enhance candidates' communication skills and confidence in a concise, single-line summary:
"Practice + Feedback = Confident Interview Readiness."
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Yes, you will find EMI options for fee payment.
Get in Touch to our team by filling a required details.
GoLogica certification holds value for those seeking to learn and validate their skills in Logic Apps all over the world.
Yes, GoLogica offers opportunities to work on live projects, enhancing your practical skills and experience.
Our trainers are highly experienced in respective Field and implementing real-time solutions on different Scenarios and Expert in their professionals.
We record each LIVE class session you undergo through this training and recordings of each session class will be updated in your Cloud.
Yes, access online course materials through learning platforms or the institutions or a GoLogica website.
GoLogica have a 10+ year’s good track record in the training market. However, it was founded in 2013.
Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.
Self-paced training allows learners to study at their own speed, while Live Online training offers real-time, interactive sessions with an instructor.
Self-paced learning offers flexibility, personalized progress, and the ability to review materials at your own convenience.
Live online training offers real-time interaction, immediate feedback, and networking opportunities, which self-paced learning lacks.
Yes, GoLogica allows you to transition from self-paced to instructor-led training as per your preference T&C apply.
Yes, customize GoLogica curriculum as per your needs. Our Goal is to satisfy and give an enough knowledge to students.
Timetable flexibility depends on the institution and availability; inquire for options.
Yes, depending on program flexibility. Communicate with the organizers for options.
Consult your training contract for withdrawal terms, prioritizing mutual understanding.
Yes, we offer a Demo Session to confirm your enrolment session details for live training.
Yes, the trainer will help you with your queries during the training and as well as in discussion class.
Practice consistently, apply learned skills in real-life scenarios, and seek feedback for improvement.
Yes, we can provide trained resources for hire upon request.
Self-paced videos can be classified into beginner, intermediate, advanced, and expert levels.
Yes, we can consider extending access for pre-recorded sessions.
Yes, customizable live training allows for scheduling flexibility and tailored curriculum.
Yes, we conduct assessments and also some mock test for better understanding along with discussion call.
Yes, we offer a certification and it is highly valuable in market
Yes, you can but just Inquire about extension options post-training.
Yes, post-training consultations can be arranged upon request.
Our trainers are highly experienced in on specific subject matter to teach and uses by real-time solutions on different Scenarios and Expert in their professionals.
You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.
You can clarify your queries by dialling +91 - 82 9696 0414, +1 (646) 586 - 2969 Or you can send a mail to info@gologica.com. We are ready to clear your enquiries at any time
Oracle Customer Care & Billing rated
(5.0 / 5) based on 21 reviews.
Aishwarya N
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