2343 Learners 30 Hrs (5.0)
Oracle CC&B training in Pune at GoLogica, Get end-to-end training in customer information management and billing processes with the help of the Oracle CC&B platform. Participants will get practical experience in configuring the billing cycle, managing customer accounts, and also generating reports.
Online self-learning courses offer autonomy, allowing individuals to learn at their own pace. They provide structured training materials with review exercises to enhance understanding. Utilizing multimedia resources like videos and presentations, learners actively engage with the content. while flexibility enables customization of study schedules. This fosters an environment conducive to effective learning and skill development, accommodating personal commitments.
The Oracle Customer Care and Billing training in Pune by GoLogica is designed for IT professionals, billing specialists, and customer service representatives to learn the skills and knowledge for customer information management and billing processes using Oracle CC&B. It is the complete course on customer care and billing that is important for professionals working with utilities and services.
The training starts with an overview of Oracle CC&B: the architectural view and the core functionalities. Customers will be instructed on the management of their accounts, how to set up billing cycles, and payment processing in an efficient manner. The course stresses that the management aspect of customers is based on the fact that Oracle CC&B is enabling organizations to eventually raise customer satisfaction and, in that way, improve the billing processes.
This training involves hands-on labs, where you go through a set of real-world projects that describe utility company challenges, which give you practical experience in managing your customer accounts and billing processes. Labs include configuring billing cycles, handling service requests, and so on, which may have a bearing on effective billing management.
This program will cover payment processing, managing customer queries, and troubleshooting common problems as you progress in the program. There will be well-rounded knowledge on how to make the integration of Oracle CC&B with the other Oracle applications seamless for end-users. Such skills will make it easy for you to take on all customer care problems admirably.
Other compliance with regulatory requirements will be covered, wherein the participants could understand how to manage safe customer data. Learn best practices in managing data and reporting, a significant factor that plays a huge role in maintaining compliance with industry standards.
At the end of this course, participants will be fully equipped with handling all the features of Oracle CC&B, from installation to maintenance, and ongoing support. This training can especially benefit IT professionals, billing specialists, and customer service representatives for excellence in what they do and efficiency in becoming very effective for their organization.
There will also be certification help in place to prepare participants for the actual Oracle certification exams and ensure their chances of career success. On completion, you are ready to work as an Oracle CC&B Consultant, Customer Billing Specialist, or Customer Care Analyst, which indeed would be valuable for any organization working in the utilities and service industries. The trainers at GoLogica in Pune have full experience in their area of specialization. Individual learning is given during a course.
The GoLogica certification is widely acknowledged, enhancing the credibility of your resume and opening doors to high-level positions in leading multinational corporations globally.
At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Oracle Customer Care & Billing technology.
You will get certified in Oracle Customer Care & Billing by clearing the online examination with a minimum score of 70%.
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