Online self-learning courses offer autonomy, allowing individuals to learn at their own pace. They provide structured training materials with review exercises to enhance understanding. Utilizing multimedia resources like videos and presentations, learners actively engage with the content. while flexibility enables customization of study schedules. This fosters an environment conducive to effective learning and skill development, accommodating personal commitments.
GoLogica provides Service Desk Manager online training, offering participants the knowledge and abilities they require to be successful in this position. All facets of service desk management are covered in the training, with a focus on best practices, methods, and tools. Key features include interactive learning, expert instructors, flexible schedules, complete coverage of ITIL frameworks, incident management, and problem management, as well as certification preparation for exams. This program is specifically designed for individuals starting their careers or enhancing existing skills.
The functions, concepts, and ITIL framework of service desk management are all covered completely in this course. It covers strategy, design, transition, operation, and continuous improvement as well as the lifecycle of the service desk. In addition, incident, problem, change, service level, leadership, team, and technology management are included in the course, along with certification and possibilities for professional development.
An essential component of service desk operations is incident management, which includes problem identification, root cause analysis, escalation procedures, priority, and known error management. While service level management includes developing and managing service level agreements (SLAs) to satisfy corporate expectations, change management guarantees an easy implementation of IT system changes. Building teams, managing performance, and solving problems all require effective leadership and team management skills. Software solutions, automation, reporting, and analytics are some of the technologies and tools used for service desk operations.
The Service Desk Manager Online Training from GoLogica provides networking opportunities, career support, and individualized education that is relevant to the business. Participants can learn whenever it's easiest for them, thanks to the online format. Many learners have advanced their careers in IT service management and obtained certifications, thanks to GoLogica training programs, which have a track record of success. Start your career adventure with GoLogica by participating today.
Manager of the Service Desk. For both aspiring and experienced workers, online training offers flexibility, affordability, and an array of resources. Self-paced learning is made possible, enabling people to manage their employment and other commitments. The curriculum offers current knowledge and practical applications, which makes it relevant to the industry. Additionally, networking possibilities, improved job chances, and leadership position preparation are provided by online courses and the training promotes continuous learning and growth, ensuring that professionals stay up to date with market developments and maintain their competitive edge. All things considered, training can be flexible and convenient with online training.
Salary Trends:
According to Glassdoor, The average salary of a Service Desk Manager typically ranges from $83k to $96k PA. It depends on factors such as experience, location, and specific job responsibilities.
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Service Desk Manager Curriculum
Define Service Desk
Roles and Responsibilities of Service Desks
Strategy Planning
Best Practices
Service Strategy
Service Generation
Introduction to Essential Management Skills
Individual Change Readiness
Creating a Change Management Plan
Dealing with Resistance
Communication Techniques
Effective Communication Skills
Problems with Communication
Handling Users
Improving Your Verbal and Email Communication
Internal Communication
Common and Overcoming Barriers to Communication
AIDA Model
Effective Communication Guidelines
Importance of Effective Work Relationships
Continual Service Improvement Model
Activities Supporting CSI
Overview of Promoting the Service Desk
Principles of Stakeholder Engagement
Strategies for Mobilising Stakeholders
Introduction
Purpose of Customer Feedback
Ways to Collect Customer Feedback
Importance of Customer Satisfaction Surveys
Automated Call Distribution (ACD)
Computer Telephony Integration (CTI)
Benefits of Self-Service
Introduction to Staff Recruitment and Retention
Devising an HR Agenda and Strategy
HR Policy Documentation
Creating an HR Policy Manual
HR Policy Reviews
Introduction
Benefits of Professional Development
Coaching and Mentoring
Benefits of Coaching and Mentoring
Defining Management
What is the Role of the Manager?
Descriptions of the Role of a Manager
Responsibilities of a Manager
Objectives of a Manager
Discuss
Succeeding as a Manager
Useful Skills to Have
Types of Management Style
Leadership Vs Management
Qualities of a Good Leader
Visionary Leaders
Connective Leaders
Storytellers
Adaptive Leaders
Transformational Vs Transactional
Dispersed Leadership
Goleman – Leadership Styles
Choosing the Appropriate Leadership Style in Any Given Situation
Situational Leadership
Leadership and Management
Introduction to ITSM
Key Concepts
Guiding Principles
ITSM Framework
Problem Management
Service Life Cycle
Core Component
Service Strategy
Service Transition
Service Operation
The GoLogica certification is widely acknowledged, enhancing the credibility of your resume and opening doors to high-level positions in leading multinational corporations globally.
At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Service Desk Manager technology.
You will get certified in Service Desk Manager by clearing the online examination with a minimum score of 70%.
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Service Desk Manager Objectives
GoLogica Service Desk Manager Online Training provides a comprehensive understanding of IT service desk management principles, best practices, and modern tools, equipping individuals with technical and managerial skills for various roles.
The GoLogica Service Desk Manager Online Training is a comprehensive IT course that provides practical insights into implementing ITIL frameworks, enhancing skills for managing service desks, and leading support teams.
GoLogica Service Desk Manager Online Training provides advanced ITIL practices and frameworks for service desk management, benefiting professionals with foundational IT knowledge and supervisory experience.
GoLogica Service Desk Manager Online Training provides
• Comprehensive knowledge and practical skills for managing IT service desks,
• Covering ITIL frameworks
• Automation tools
• Real-world examples
• Case studies and hands-on exercises.
GoLogica Service Desk Manager Training provides an extensive curriculum in ITIL framework implementation, incident management, and knowledge management, offering flexible online learning, practical insights, and career support.
Service Desk Manager Training provides IT service management professionals with leadership skills, ITIL framework understanding, efficiency improvement, certification preparation, practical knowledge, networking, confidence building, and continuous improvement.
A Service Desk Manager is a vital figure in IT service management, responsible for overseeing operations, handling incidents, and ensuring customer satisfaction through ITIL-based processes, performance metrics monitoring, and technology automation.
Service Desk Management professionals have diverse career opportunities in IT and service management, including high-level positions like Service Desk Manager, IT Support Manager, and Project Manager, with ITIL consultants offering expertise.
A Service Desk Manager is a highly desirable job in IT Service Management, requiring certifications like ITIL and HDI. It offers career advancement prospects, attractive compensation, as well as numerous capabilities.
A Service Desk Manager is a highly sought-after IT service management role with career growth opportunities, competitive salaries, and versatile skills, requiring certifications like ITIL and HDI.
The primary function of a service desk manager is to ensure that end users receive quick, effective support at the service desk.
• Including team management
• Incident handling
• Process improvement
• Customer satisfaction
• Performance monitoring
• Resource management
• Reporting and escalation management, contributing to the success of IT services.
To improve service delivery and customer satisfaction, ITIL is a collection of best practices for managing IT services with a focus on incident, problem, and change management.
To maintain service quality and client satisfaction, incident management aims to quickly restore service operations, reduce business damage, and prioritize problems based on severity, impact, and resource allocation.
In addition to JIRA Service Desk, Zendesk, and BMC Helix ITSM, ServiceNow is a popular application for service desk management that offers powerful IT services and automated functions.
CA Service Desk Manager is a cloud-based IT solution that offers features like change management, incident management and automation support, self-service, predefined services, workflows, and reporting.
Manage a service desk effectively by optimizing software, avoiding IT teams as "catch-alls," building a customer portal, implementing SLAs, promoting self-service, and measuring progress.
Why GoLogica?
10+
Years of Experience
250+
Corporate Clients
750+
Courses
50K+
Careers Transformed
Yes, it is Possible. GoLogica provides a fast-track Classes so you can complete a training within a few days or a week and get a certification.
To attend online training, you'll typically need a stable internet connection, a compatible device (laptop, tablet, or smartphone), and a suitable web browser or training software.
Check your training platform's storage or cloud (drive) for saved video recordings.
Discounts may vary; inquire directly for specific offers.
Visit GoLogica website, locate the 'Certificates' section, follow the instructions to verify your course completion by completing the exam and Get more than 70% marks. And download your certificate.
I'll guide you through the certification process step-by-step, ensuring you're well-prepared and confident in your subject matter by clearing an exam.
Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.
Yes, we do placement assistance after completing a training and clearing eligibility test.
Our mock interviews process involves practice sessions, feedback, and role-playing to enhance candidates' communication skills and confidence in a concise, single-line summary:
"Practice + Feedback = Confident Interview Readiness."
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GoLogica certification holds value for those seeking to learn and validate their skills in Logic Apps all over the world.
Yes, GoLogica offers opportunities to work on live projects, enhancing your practical skills and experience.
Our trainers are highly experienced in respective Field and implementing real-time solutions on different Scenarios and Expert in their professionals.
We record each LIVE class session you undergo through this training and recordings of each session class will be updated in your Cloud.
Yes, access online course materials through learning platforms or the institutions or a GoLogica website.
GoLogica have a 10+ year’s good track record in the training market. However, it was founded in 2013.
Yes, we help you on a Craft a compelling resume by highlighting your skills, experiences, and achievements in a clear, concise, and well-structured format.
Self-paced training allows learners to study at their own speed, while Live Online training offers real-time, interactive sessions with an instructor.
Self-paced learning offers flexibility, personalized progress, and the ability to review materials at your own convenience.
Live online training offers real-time interaction, immediate feedback, and networking opportunities, which self-paced learning lacks.
Yes, GoLogica allows you to transition from self-paced to instructor-led training as per your preference T&C apply.
Yes, customize GoLogica curriculum as per your needs. Our Goal is to satisfy and give an enough knowledge to students.
Timetable flexibility depends on the institution and availability; inquire for options.
Yes, depending on program flexibility. Communicate with the organizers for options.
Consult your training contract for withdrawal terms, prioritizing mutual understanding.
Yes, we offer a Demo Session to confirm your enrolment session details for live training.
Yes, the trainer will help you with your queries during the training and as well as in discussion class.
Practice consistently, apply learned skills in real-life scenarios, and seek feedback for improvement.
Yes, we can provide trained resources for hire upon request.
Self-paced videos can be classified into beginner, intermediate, advanced, and expert levels.
Yes, we can consider extending access for pre-recorded sessions.
Yes, customizable live training allows for scheduling flexibility and tailored curriculum.
Yes, we conduct assessments and also some mock test for better understanding along with discussion call.
Yes, we offer a certification and it is highly valuable in market
Yes, you can but just Inquire about extension options post-training.
Yes, post-training consultations can be arranged upon request.
Our trainers are highly experienced in on specific subject matter to teach and uses by real-time solutions on different Scenarios and Expert in their professionals.
You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.
You can clarify your queries by dialling +91 - 82 9696 0414, +1 (646) 586 - 2969 Or you can send a mail to info@gologica.com. We are ready to clear your enquiries at any time
Service Desk Manager rated
(5.0 / 5) based on 2 reviews.
Srilakshmi
I recently finished the Service Desk Manager online training. I was really impressed with the instructors knowledge and the quality of the course content. A wide range of important topics, were covered in the well-structured curriculum.
sandhya
I just finished the Service Desk Manager Online Training, and I must say it was an incredible experience that significantly enhanced my IT service management skills and knowledge. The training included basic ITIL principles as well as advanced topics
