Salesforce – Overview
Salesforce – Architecture
Salesforce – Environment
Salesforce – Sales Cloud
Salesforce – Service Cloud
Salesforce – Navigating Setup
Course Curriculum
Section 1: Introduction to Service Cloud | |||
Service Cloud Introduction and Setups | 01:04:00 | ||
Service Cloud Email-to-Case | 00:52:00 | ||
Service Cloud Set Up Web-to-Case | 00:52:00 | ||
Service Cloud Create New Case | 01:13:00 |
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