RSA Archer:
RSA Archer IT and Security Risk Management permits you to determine that assets are most critical to your business, establish and communicate security policies and standards, find and respond to attacks, then determine and rectify the security deficiencies. RSA Archer addresses compliance problems for GDPR in four aspects, perceived because the most beneficial stages within the implementation of the GDPR compliance were Risk management, Compliance management, Data governance, Management of violations and information leakages.
Key benefits of RSA Archer:
•It is used to improve design to establish the suitable level and frequency of compliance testing.
•you can Map master management set to specific laws and make instances as required.
•It can deploy the multi-phase tests throughout the year and may run multiple compliance programs in parallel and reduce the time to transfer, manage and reuse controls testing evidence across tests with a historical view of control test information.
•This will increase management testing accuracy and improved compliance reporting with reduced effort.
•It also performs the task more quickly to establish and resolve potential problems.
ServiceNow:
ServiceNow is essentially a ticketing tool which is used to manage Technology Service Management tasks. It provides a centralized service catalog for personnel to request for technology services about applications and processes that are being used in the system.
Benefits of ServiceNow:
Better Integration: The Multiple automation tools can streamline specific tasks for you like ticketing and invoice tracking. However, even if you invest in many different systems to automate various departments within your business, many times gaps in service remain as the data between these systems cannot be freely exchanged. ServiceNow is different in that it uses the same core platform behind ServiceNow ITSM and extends its functionalities to the other business functions.
High ROI: ServiceNow may be a global cloud computing enormous that uses a unified singular system to manage your IT and the business processes. You get regular updates, best-in-class performance analytics, and through a world-class network of technology partners also get fast implementations and all customization and upgrade help. All of those assist you to get the quickest ROI.
Provide Better Quality Service: ServiceNow provides you complete visibility over all of your operations and offers you choices to make personalized reports. Due to one purpose of contact with ServiceNow service management, everybody on the system is forced to submit asking an equivalent approach and wait for results. This offers an opportunity for the workflow automation system to take over and translates issues for faster resolution.
Improve Productivity: ServiceNow can automate the tasks to understand, notify the correct personnel and sometimes even fix the problems before they can harm your clients. Through the workflow automation, ServiceNow may negate wait times and the interruptions.
Consolidate processes: ServiceNow ITSM helps you to consolidate processes using this platform. Performance analytics provide insights that promote action. ServiceNow service management also helps you eliminate redundant processes for maximum efficiency.
Key differences between RSA Archer and Service Now:
| Parameters | RSA Archer | Service Now |
|---|---|---|
| Pros | Integration capabilities to multiple enterprise systems. The Control standards and Procedures were helpful to address multiple regulatory sources, standards and frameworks enabling tests once to satisfy the many requirements. | ServiceNow GRC is easily configurable. It does not require an extremely large team to support a decent size company. It also can be easily designed. |
| Cons | The Periodic Updates to contents were on controls standards and procedures based on updates additions authoritative source and standards. Effectively handle changes in advanced workflow to inflight records. | It is a very easier way to implement workflow. By Offering the better metrics without buying add-on tools. |
| Return on Investment | Helps accomplish Business driven risk and compliance management and achieve business objectives. | It Makes it much easier to manage hundreds of risks at any given time and it also provides a clear view of ownership of risks with risk impact, etc. |
Conclusion:
Both technologies have their own unique Importance. ServiceNow is a SaaS platform which supports IT service management and automates the common business processes. Using SAML, RSA SecurID Access offers MFA and SSO into the ServiceNow environment. RSA IG&L provides out-of-the-box collectors and connectors for the ServiceNow endpoint. RSA NetWitness can be sent to the ServiceNow ITSM for centralized incident management.